Welcome to the Jaeger-LeCoultre Website. Please find below the information about the Terms and Conditions of Use.
- About our hosting services
- Jaeger-LeCoultre e-Boutique – Conditions of Sale
- Use of materials on the Platforms
- Your submissions and unsolicited communications
- Limitation of liability
- Trademark notice
- Copyright notice
- Links & linking
- Our archives
- Termination and suspension
- General provisions
- Applicable law and jurisdiction
- Contact us
- Information you provide to us and how we use it
- Cookies and other information that we automatically collect
- What cookies does Jaeger-LeCoultre use?
- About Advertising
- Sharing your information
- International Transfers
- Protecting your information
- How to edit, delete or access your personal information
- Your California Privacy Rights
- Contact us
Last updated: October 2015
Jaeger-LeCoultre, branch of Richemont International SA, has its registered offices at Rue de la Golisse 8, CH-1347 Le Sentier, Switzerland. The Platforms are owned and edited by Jaeger-LeCoultre.
3. About our hosting services
Hosting Services for our website is provided by Richemont International SA in Switzerland.
Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other company.
5. Jaeger-LeCoultre e-Boutique – Conditions of Sale
Customers purchasing products online or by phone through the Jaeger-LeCoultre Client Relations Centre must read the Conditions of Sale, which will govern the terms and conditions of any such purchases. The provisions entitled "Limitation of liability" below do not cover the sale of products online of over the phone and please refer to the Conditions of Sale for the relevant exclusions and limitations of liability.
6. Use of materials on the Platforms
Jaeger-LeCoultre has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of Jaeger-LeCoultre products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, Jaeger-LeCoultre cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you visit one of our boutiques or authorised retailers prior to making a purchase online or by phone.
You may download one computer copy or print one copy of the material made available to you via the Platforms, or download the application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("Jaeger-LeCoultre Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.
7. Your submissions and unsolicited communications
Any unsolicited communication or material that you transmit to Jaeger-LeCoultre via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Jaeger-LeCoultre. By sending communications to Jaeger-LeCoultre, you automatically grant Jaeger-LeCoultre a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by Jaeger-LeCoultre and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.
Furthermore, Jaeger-LeCoultre enjoys a worldwide reputation for both the design and manufacture of high quality luxury watches. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect Jaeger-LeCoultre’s creations. As a result, Jaeger-LeCoultre cannot agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that Jaeger-LeCoultre may already be working on similar ideas and/or creations. Consequently, you are advised that Jaeger-LeCoultre is not interested in receiving ideas or other proposals relating to creations you may wish to submit.
8. Limitation of liability
This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.
Jaeger-LeCoultre tries to ensure that the information provided is accurate and complete. However, Jaeger-LeCoultre does not warrant or represent that Jaeger-LeCoultre’s Material is accurate, error-free or reliable or that use of Jaeger-LeCoultre Material will not infringe rights of third parties.
Jaeger-LeCoultre does not warrant that the functional and/or technical aspects of the Platforms or the Jaeger-LeCoultre Material will be error free or that the Platforms, Jaeger-LeCoultre Material or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or Jaeger-LeCoultre Material results in the need for servicing or replacing property, material, equipment, data or other element, Jaeger-LeCoultre is not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Jaeger-LeCoultre and its suppliers make no warranties about the Jaeger-LeCoultre Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.
To the fullest extent permitted by applicable law, Jaeger-LeCoultre shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Jaeger-LeCoultre has been advised of the possibility of such damages.
Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.
9. Trademark notice
In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected Jaeger-LeCoultre trademarks or are licensed for use by Jaeger-LeCoultre by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without Jaeger-LeCoultre’s prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.
10. Copyright notice
All content (including Jaeger-LeCoultre Materials) on the Platforms are either Copyright © Jaeger-LeCoultre or are licensed for use by Jaeger-LeCoultre. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.
11. Links & linking
The Platforms may contain links to other platforms operated by third parties not affiliated to Jaeger-LeCoultre. The inclusion of any link to such third party sites does not imply endorsement by Jaeger-LeCoultre of those sites. Jaeger-LeCoultre has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk. Jaeger-LeCoultre does not authorise linking to any of its Platforms from a third party platform without its express prior written authorisation.
12. Our archives
To trace the origin of antique timepieces crafted by the Jaeger-LeCoultre Manufacture, our Heritage Service can issue an Extract from the Archives at your request based on the details you supply. Signed by our antique timepiece expert, these high-quality official documents are an actual duplicate of the documents held in the Jaeger-LeCoultre Archives. They contain information about the timepieces referred to in your request (date of manufacture, description, references, origin, etc.).
To enable us to perform such a search on your behalf, we require quality photographs of your timepiece and its movement, along with the numbers engraved on the back of the watch and on the movement itself. To access the movement, we recommend you have your watch opened by a highly qualified watchmaker or an approved Jaeger-LeCoultre dealer.
We would like to draw your attention to the fact that every search incurs a fee of CHF 250.00 payable in advance. This fee covers the work performed by our antique timepiece expert and is thus non-refundable, even if the search fails to uncover any documentation. The document delivered to you incurs no additional charge. An Extract from the Archives for the timepieces featured in them will be sent to you within three months of the payment. To insure delivery of the document, please ensure that you enter your address, telephone number, and e-mail address correctly. All requests and payment (exclusively by debit/credit card) must be made via the Jaeger-LeCoultre website. If you have any questions, please contact Jaeger-LeCoultre Customer Services on +41 (0)21 845 01 11. You can also contact us via the contact page by clicking on Customer Service..
Extracts from the Archives are written in English. They do not take the current state of the timepieces into account and cannot be deemed certificates of authenticity. Consequently, they may not be used when presented together with a timepiece as certification of its authenticity. If you wish to know the market value of your timepiece, we recommend that you contact a reputable auction house, such as Christie's, Antiquorum or Sotheby's.
13. Termination and suspension
14. General provisions
Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting Jaeger-LeCoultre’s products and services and in certain cases to present products for sale via a variety of means. Jaeger-LeCoultre makes no representation that Jaeger-LeCoultre Material is appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to Jaeger-LeCoultre Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.
15. Applicable law and jurisdiction
16. Contact us
Manufacture Jaeger-LeCoultre, Branch of Richemont International S.A. .
Rue de la Golisse, 8
CH-1347 Le Sentier
Tel.: +41 21 620 30 00
Last updated: October 2015
3. Information you provide to us and how we use it
To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details). By entering your details in the fields requested, you enable Jaeger-LeCoultre to provide you with the services you select.
In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Jaeger-LeCoultre boutique or contact the Jaeger-LeCoultre concierge by telephone. Please note that calls to the Jaeger-LeCoultre concierge may be recorded for security, training and development purposes.
If you choose to interact with Jaeger-LeCoultre via a social media platform or other third party service, we will collect the information you have provided to us through that platform.
We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below.
We will use the information we collect from you to:
- manage and fulfil purchase and repair orders and to provide after service care;
- deal with your enquiries and requests;
- send service related communications, including announcements and administrative messages such as order confirmation;
- send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);
- conduct market research so that we can continuously improve the services we provide to our customers;
- prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and
- understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
4. Cookies and other information that we automatically collect
a. What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.
There are two broad categories of cookies:
- First party cookies, served directly by Jaeger-LeCoultre to your computer or mobile device. They are used only by Jaeger-LeCoultre to recognise your computer or mobile device when it revisits our Platform.
- Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.
Cookies can remain on your computer or mobile device for different periods of time. Jaeger-LeCoultre uses both 'session cookies' and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again.
5. What cookies does Jaeger-LeCoultre use?
The Platform serves only the following types of cookies to your computer or mobile device:
|Type of Cookie||Purpose|
|Cookies necessary for essential purposes||These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.|
|Functionality Cookies||These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.
For example, some of these cookies enable visitors to specify language, product or other platform preferences.
|Analytics Cookies||These cookies are used to collect information about how visitors use our Platform.
The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.
We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
|Advertising Cookies||When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion.
They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
|Content sharing and social networking cookies||These cookies enable users to share pages and content through third party social networking and other platforms. The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.|
a. How to control or delete cookies
You can set your cookie preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).
b. IP addresses
We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We may anonymise and share this information with advertisers, sponsors or other businesses.
6 About Advertising
The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested.
You have choices in respect of the delivery of ads. You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.
7 Sharing your information
We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:
- to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;
- we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
8. International Transfers
9. Protecting your information
We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.
10. How to edit, delete or access your personal information
You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.
You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Jaeger-LeCoultre marketing e-mails.
11. Your California Privacy Rights
Under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please send an e-mail message our e-mail address below with “Request for California Privacy Information” in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by e-mail, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all personal information sharing is covered by Section 1798.83’s requirements.
a. Country Specific Notices
You have the right of free access to your personal data at six-monthly intervals, unless there is a legitimate interest to access it more frequently in accordance with article 14, paragraph 3 of the Law number 25.326. You may contact the boutique manager or send a written request to [email@example.com]. You may also request that no further marketing communications be sent to you. The DIRECCION NACIONAL DE PROTECCION DE DATOS PERSONALES, the body which enforces Law number 25.326, has the duty to investigate reports and claims of breaches of data protection laws.
Czech Republic & Taiwan & South Korea
Please also note that we will be keeping your personal data until the end of the customer relationship.
Our IT infrastructure complies with the International Standard ISI/ISO/IEC 27001 on "Information Technology – Security Techniques – Information Security Management System – Requirements".
You have the right to receive an updated list of our trusted service providers that may process your data on our behalf. You may contact us at firstname.lastname@example.org to request this information.
You are entitled to request information about our trusted third party providers with which we may share your personal data. You may contact us at email@example.com to request this information.
You have the right to request information about our trusted third party providers and destination countries to which your data are transferred. You may contact us at firstname.lastname@example.org to request this information.
Please also note that we will be keeping your personal data until the end of the customer relationship. You are entitled to request information about our trusted third party providers with which we may share your personal data. You may contact us at email@example.com to request this information.
The Platform is not directed at anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should not use the Platform and should not submit any personal information to us.
13. Contact us
8 rue de la Golisse
CH-1347 Le Sentier
© Jaeger-LeCoultre 2016
Development and creation of the site: Liip under the supervision of the Jaeger-LeCoultre Manufacture
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