Distant payment

The following terms and conditions and any other related rules that are adopted by Jaeger‑LeCoultre and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Richemont Asia Pacific Limited, 6/F Jardine House, 1 Connaught Place, Central, Hong Kong (“Jaeger‑LeCoultre”, or referred to herein as “us”, “our” or “we”) by e-mail or phone at a distance or at an event outside of the Jaeger‑LeCoultre boutique via the relevant retail boutique of Jaeger‑LeCoultre (together the “Jaeger‑LeCoultre Boutique”).

These Conditions of Sale are applicable to any order placed through the Jaeger‑LeCoultre Boutique. If you refuse to accept these Conditions of Sale, you will not be able to order any Jaeger‑LeCoultre products from the Jaeger‑LeCoultre Boutique. Sales concluded in person through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.

In addition, our information collection practices and the ways in which we may use and protect that information, are further set out in our Privacy Policy. Persons wishing to use the Jaeger‑LeCoultre Boutique will also be deemed, by virtue of such use, to have agreed to be bound by the Privacy Policy, which are incorporated into these Conditions of Sale by reference.

The Conditions of Sale and Privacy Policy may be updated at any time by us without notice.

Only individuals (and not legal entities) who (a) have reached the age of eighteen (18), (b) have legal capacity to enter into contracts and (c) have a shipping address in the country or countries listed in Clause 12 may order products through the Jaeger‑LeCoultre Boutique. If you are under the age of eighteen (18) or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale.

By placing an order through the Jaeger‑LeCoultre Boutique, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Jaeger‑LeCoultre products or purchase Jaeger‑LeCoultre products for commercial purposes or any other commercial benefit.

Quantity limits may apply in relation to certain products. Jaeger‑LeCoultre further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

In order to place an order, the Jaeger‑LeCoultre Sales Associate will discuss the process with you over the telephone or by e-mail.

Notwithstanding anything to the contrary provided for herein, Jaeger‑LeCoultre reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Jaeger‑LeCoultre may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Jaeger‑LeCoultre suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale or the policies incorporated herein by reference.

All prices quoted by the Jaeger‑LeCoultre Boutique are in Hong Kong Dollars or in Euros for some specific models.

Jaeger‑LeCoultre reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs quoted by the Jaeger‑LeCoultre Boutique, at the time Jaeger‑LeCoultre provides you with a Confirmation of Order, will be honored by Jaeger‑LeCoultre.

Actual shipping costs and applicable taxes, if any, will be reflected on your payment page before you are asked to confirm and place your order and will also be reflected in the Confirmation of Order. Sales and use taxes will vary based on the location to which products are being shipped. Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery location and options.

Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.

We accept the methods of payment offered through the Jaeger‑LeCoultre Boutique.

Where we offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment, the prepayment will be taken immediately following the placement of your order. Where we offer partial prepayment as an advance payment method then, due to the nature of the products, the partial prepayment will represent a minimum of [30%] of the retail cost of the product. We will reserve your product for a maximum of [three (3) months] from the date of payment, or for any such longer period that may be communicated to you for special cases (including but not limited to personalized, bespoke, unique or limited edition products etc.), after which we reserve the right to sell the reserved product. Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale. If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the prepayment without undue delay.

When paying by payment link, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Jaeger‑LeCoultre Boutique your credit/debit card number and your three or four digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID).

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Jaeger‑LeCoultre, you will need to contact your card issuer directly to solve this problem.

In order to process your order, we may perform security checks on your credit card. The full amount of your purchase will be blocked on your credit card until your order is shipped to the shipping address you have provided to Jaeger‑LeCoultre, at which point in time you will be sent a Confirmation of Order and your credit card will be charged the applicable purchase price. By submitting an offer to purchase Jaeger‑LeCoultre products through the Jaeger‑LeCoultre Boutique, you expressly authorize Jaeger‑LeCoultre to perform security checks, where Jaeger‑LeCoultre deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

In the case of an order being placed through the Jaeger‑LeCoultre Boutique, the Jaeger‑LeCoultre Sales Associate will verbally ask you to confirm the details of your order

Once you have made your choice and your order has been placed, you will receive an e-mail acknowledging the details of your order and your payment (“Acknowledgement of Order”). This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, Jaeger‑LeCoultre will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.

These Conditions of Sale will be provided to you with the Acknowledgment of Order. Please carefully review these Conditions of Sale upon receipt.

Upon shipment of your order, following completion by Jaeger‑LeCoultre of its anti-fraud, security and related legal checks, Jaeger‑LeCoultre will send you in writing (by email or otherwise) a written confirmation (“Confirmation of Order”). The written Confirmation of Order constitutes the acceptance of your order by Jaeger‑LeCoultre and indicates the existence of a binding sales contract.

The Acknowledgment of Order and Confirmation of Order that are sent to you are deemed to be received when you are able to access them.

The Acknowledgment of Order, Confirmation of Order and any automatic recording systems used by the Jaeger‑LeCoultre Boutique will be proof of a binding agreement between you and Jaeger‑LeCoultre.

Engraving or embossing may be available on a selection of products. Belt adjustment, may be available on a selection of leather belts. If you wish to have your product engraved, embossed or adjusted, please provide the details to the Jaeger‑LeCoultre Boutique.

Jaeger‑LeCoultre reserves the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to Jaeger‑LeCoultre policies.

[Personalized products cannot be returned to Jaeger‑LeCoultre for refund or exchange.]

We only accept orders for delivery to addresses in Hong Kong S.A.R. Please note that Jaeger‑LeCoultre does not ship to military or certain restricted areas, PO boxes, or hotels.

Boutique pick-up may be offered, free of charge, to certain locations. Please refer to the Jaeger‑LeCoultre Boutique for more information. Jaeger‑LeCoultre will inform you by email or by telephone when the product is ready for pick-up at the boutique.

If you order several products, Jaeger‑LeCoultre will ship the order only once all products are available (no partial shipments).

We will use commercially reasonable endeavours to deliver the products, or to ensure the delivery by our third party shipping provider, on the estimated delivery date mentioned in your order.

When estimating package delivery time, please allow time for credit approval, address verification and order processing. Please note that it is always subject to receiving your full payment.

We will require a handwritten or electronic signature by you, or an adult acting on your behalf, to confirm the delivery of each Jaeger‑LeCoultre product, at which point responsibility for your purchased goods passes to you.

When ordering products through the Jaeger‑LeCoultre Boutique, you will receive, as the buyer, an invoice that will be sent to you in writing (to your email address as a .pdf attachment or otherwise). You may also at any time later request an invoice by calling the Jaeger‑LeCoultre Boutique. Jaeger‑LeCoultre may request that you provide proper identification as a condition to comply with such request.

Jaeger‑LeCoultre does not offer a return or exchange program unless the product is defective, in which case please consult your rights in the Manufacturer’s Guarantee section below.

Jaeger‑LeCoultre is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

Selected products are covered by the Jaeger‑LeCoultre International Guarantee. If you wish to repair a product covered by the Jaeger‑LeCoultre International Guarantee, please refer to the Jaeger‑LeCoultre International Guarantee, and call our Jaeger‑LeCoultre Boutique for more information.

If you receive a product that is covered by the Jaeger‑LeCoultre International Guarantee and seems to have defects originally caused by Jaeger‑LeCoultre (originally defective), please return it to Jaeger‑LeCoultre retail boutique. Please call the Jaeger‑LeCoultre Boutique for details of their returns process (first to confirm the appointment with your selected Jaeger‑LeCoultre retail boutique). You may be asked to provide photos of the products for us to make a first assessment of the condition of these products.

In your capacity as consumer, you may have legal rights under Hong Kong law governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale.

For any repair inquiries relating to a product ordered online, please contact our Jaeger‑LeCoultre Boutique.

While Jaeger‑LeCoultre endeavours to verify the accuracy of any information it provides, in advertisements or catalogues or as provided by the Jaeger‑LeCoultre Boutique, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. Jaeger‑LeCoultre does not confirm the price of a Jaeger‑LeCoultre product until an Order Confirmation has been issued by Jaeger‑LeCoultre, indicating the existence of a binding sales contract.

Information and complaints. In case of any inquiry or complaint please contact our Jaeger‑LeCoultre Boutique on the telephone number and email address provided.

Entire Agreement. The Conditions of Sale, including policies incorporated herein (e.g., Privacy Policy) constitute the entire agreement between you and Jaeger‑LeCoultreregarding your purchase of Jaeger‑LeCoultre products through the Jaeger‑LeCoultre Boutique, and supersede any prior conditions of sale.

Severability. In the event that any provision of the Conditions of Sale shall be determined to be partially void or unenforceable by any court having jurisdiction and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further and the validity and enforceability of any of the other provisions of the Conditions of Sale shall not be affected.

These Conditions of Sale shall be governed by and construed in accordance with the laws of Hong Kong S.A.R.

The courts of Hong Kong S.A.R shall have exclusive jurisdiction over any disputes arising out of or in connection with these Conditions of Sale.

Without any restriction to bring proceedings before a court, you and Jaeger‑LeCoultre will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.