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Do I need to book an appointment to visit a boutique?

To ensure a personalised and seamless experience at a Jaeger-LeCoultre boutique, it is highly recommended to book an appointment in advance. Scheduling an appointment guarantees dedicated time with a knowledgeable sales advisor who can guide you through our collections and answer any questions you may have. Booking ahead allows our sale advisors to prepare for your visit and provide the best possible service, ensuring you have a memorable and informative experience.

How can I book an appointment in a boutique?

To book an appointment at a Jaeger-LeCoultre boutique, you have several convenient options. You can visit our online booking tool here, to select your preferred boutique location, date, and time. Alternatively, you can contact the boutique directly by phone or email to schedule your visit.

Can I book an appointment with a sales advisor or a Jaeger-LeCoultre personal advisor online?

We offer the convenience of booking appointments online. You can use the appointment booking tool available here to schedule a meeting with a sales advisor. Alternatively, you can contact us via our online chat, and one of our representatives will be happy to assist you in arranging an appointment. We look forward to welcoming you.

How can I check a product's availability in-store?

To check the availability of a specific Jaeger-LeCoultre timpeiece in one of our boutiques, simply visit the concerned product page on our website. Each product page offers the possibility to check availability in nearby boutiques. This will allow you to quickly determine if the item you are interested in is currently in stock at your preferred location.

Can I return an item purchased online to your physical store?

It is preferable to return an order purchased online directly through our carrier. Each timepiece delivered includes a pre-printed return label for your convenience. Should you wish to return your Jaeger-LeCoultre timepiece, simply contact us, and we will arrange for our dedicated carrier to collect the package from your preferred location.

How can I drop off or pick up a product for servicing?

At Jaeger-LeCoultre, we have made servicing your timepiece simple and straightforward. You can easily estimate the service price and initiate the process of sending your watch to our service center. Visit our dedicated service page here for detailed instructions on preparing and shipping your Jaeger-LeCoultre.

Do you have a loyalty program?

The Jaeger-LeCoultre Care Program is designed to provide you with personalised services and expert advice regarding your Jaeger-LeCoultre timepiece. By joining the program, you'll gain access to the following benefits:

- Warranty Extension: You can extend your International Limited Warranty up to 8 years.

- Personalized Services: Receive tailored advice and support related to your specific timepiece.

- Expert Advice: Access information and guidance from Jaeger-LeCoultre's watchmaking experts.

- Online Portal: Manage your collection and access your warranty information through a dedicated online platform.

To enroll in the Jaeger-LeCoultre Care Program, register your watch online here. This will ensure that you receive the full benefits of the program and enjoy peace of mind knowing your timepiece is supported by Jaeger-LeCoultre.

How can I contact you if I have a question?

At Jaeger-LeCoultre, we are dedicated to providing exceptional service and support. Whether you are looking for a new addition to your collection, need assistance with a current purchase, or simply want to share your feedback, our team is here to help and guide you. Please visit our "Contact Us" section here to find the most convenient way to reach us.We look forward to assisting you.