Privacy Policy

1.1       We may process your personal information for the purposes listed below on the basis of the following justifications:

Consent: this is the legal basis when you have given clear consent for us to process your personal information (for example, where you consent to receiving marketing information).

Performance of a contract: the processing is necessary for a contract we are entering into with you (including compliance with our Terms of Use), or because we have asked you to take specific steps before entering into a contract (for example, processing your contact information relating to the purchase and delivery of a product).

Legitimate interests: the processing is necessary to pursue our legitimate interests, provided these interests clearly outweigh the rights of the data subject. In such cases, processing will only be carried out to the extent that it is substantially related to our legitimate interests and does not exceed a reasonable scope.

Legal obligation: the processing is necessary for us to comply with the law (for example, a court order).

Other grounds: the processing may on occasion be necessary for other legal reasons such as to prevent and detect crime, to protect life or the processing is otherwise in the public interest.

1.2       We shall manage personal information for the following purposes on relevant justification. The personal information being managed shall not be used for any purpose other than those described in the following, and in the event of any material change to such purposes, we shall take required actions such as separately obtaining consent to such change or posting the revised policies on the website pursuant to the Act.

①   Management of membership to the website

We shall manage personal information for the verification of the intent of an applicant to become a member, identification and authentication of an individual for the provision of membership services, retention and management of membership eligibility, verification of individual identity according to the execution of the limited verification of identities system, prevention of improper usage of services, various types of notifications, management of grievances, improving contents of the website and provision of customized web-based service to members, etc.

②   Provision of goods or services, dealing with enquiries and requests, and management of accounts and records

We shall manage personal information to manage and fulfil purchase orders, sending of agreements and invoices, delivery of contents, delivery of customized services, identity and age authentication, payment or settlement of fees, and collection of debts, dealing with customers’ requests and enquiries, and management of our accounts and records etc. We shall manage personal information to send service-related communications, including announcements and administrative messages such as order confirmation and to manage and fulfil purchase, gift and repair orders or returns, communication preferences during repairs, to facilitate delivery and to provide after service care.

③   Management of grievances and legal compliance

We shall manage personal information for the verification of the identity of a person who filed a complaint; identification of the matter being complained of; contact and notification for inquiry of facts; and notification of the result of the grievance management, etc.

④   Customer management, market research, personalized services and marketing

 We shall manage personal information:

·       to deal with your enquiries and requests;

·       for the purposes of sending you e-newsletters, catalogue, newsletter subscription, and marketing communications, direct marketing and advertisements in the business areas in which it operates and of providing information related to products, services or events relating to us and other third party partners that we think may be of interest to you through online display ads or using communication channels you have provided, including by telephone, email, post and electronic or text messages (including Kakao Talk, WhatsApp, Line or other one-t-one communications), and delivering personalized messages or advertising on social media or other digital platforms ;  

·       to share your personal information (such as your email address, usually in an encrypted or “hashed” form, or specific cookie data) with social media and other platforms or other service providers for the purpose of custom audience or lookalike matching, or intra-group client/prospect matching for marketing purposes;

·       to conduct customer satisfaction survey and market research based on your purchases via your account or guest checkout so that we can continuously improve the service we provide to our customers; and

·       to understand how our website and platforms are used so that we can continuously improve our platforms, services and other offerings.

⑤   Provision of integrated services

We provide the services, as integrated services of ① to ④ above, from all channels, including websites, mobile applications, boutiques and/or client relations center. Under the membership service, once a customer registers with us whether on the website or mobile applications, or with a boutique or client relations center, the customer can access services offered online, offline and client relations center to benefit from our products, services, events, boutique appointments and/or other client programme. Your account will store information about yourself, your purchasing history, unique account identification number, username, password, time zone, claims and repair history, as well as any conversation history. For example, a customer creating an online account would be able to receive both online and offline services. Where we invite customers to join its care program to receive international extended warranty, the customers can also receive membership services.   

⑥   Events, appointments and communities

We process your personal information for the purposes of organising and running events, boutique appointments and membership communities, including registering you as a member, attendee or speaker, or reporting or logging a health and safety incident that you may have suffered or assisted with. We may also take photographs or make video or voice recordings of you at one of our events for promotional purposes.

⑦   Competitions, prize draws and other promotions

We process your personal information for the purposes of running competitions, prize draws, and other promotions, and we need to collect information from you to administer such promotions.

⑧   Regulatory compliance, credit checking and prevention of prohibited activities

We process your personal information for the purposes of undertaking anti-money laundering or international sanctions compliance, credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platforms and services secure or as otherwise required to respond to a legitimate request from a third party (for example, a regulatory or police authority or financial institution). We reserve our rights not to provide products and/or services to you where we have a legitimate reason not to do so in accordance with applicable law.

⑨   Automated technologies and profiling

We make decisions to process personal information using a fully automated system using AI technology (“Automated Decisions”). Accordingly, pursuant to Article 37-2 of the PIPA, we hereby inform you of the following matters concerning Automated Decisions:

<Fact that Automated Decisions Are Made, Purpose and Scope of Data Subjects Subject to Automated Decisions>

We use innovative technologies (including profiling technologies, AI, machine learning and advanced algorithms) to help us identify and predict any products, diagnostics, services or other information that may be of interest to our customers and improve the customers’ experience of our products and/or services by way of offering you tailored products and/or services, and being able to respond effectively and swiftly to your feedback. 

<Relationship between Key Personal Information Used for Automated Decisions and Automated Decisions>

(a)  Types of major personal information

The key types of personal information of customers used in the automated system for profiling are as follows:

·       Title, names, email addresses and phone numbers, country of residence and preferred language (including birthday, anniversary, preferred collection, wish list, country of residence) in customers’ membership accounts

·       Order/purchases from our boutiques or e-commerce platforms

·       Enquires/requests and grievances/complaints via phone, texts, emails, Kaokao talk, line or other one to one communications

·       Customer satisfaction survey on our products and services

Any other information voluntarily provided by customers

(b)  Relationship with Automated Decisions

We make Automated Decisions using the key types of personal information described above, in the process of dealing with customers’ requests, enquiries, complaints or grievance and after-sale services via calls, texts or emails for the following purposes: (a) sending the information regarding our products, services, event invitations, personal benefits and other information to you; (b) improving your experience of our products and/or services by way of offering you tailored products and/or services, and (c) being able to respond effectively and swiftly to your feedback.

<Considerations in the Automated Decision-Making Process and Procedures for Processing Key Personal Data>

This automated AI system used in the process analyses above personal information to predict your behaviour may include data clustering, data mining, data fusion or other data intelligence methods used to extract value and meaning from your personal information.

<Matters Concerning Processing of Sensitive Information and Personal Information of Children under the Age of 14>

We do not process sensitive data and personal data of children under the age of 14 in the Automated Decisions-making process. We do not collect any personal information from any minor who we know to be under the age of 14. In case we find that you are under the age of 14 but you submit your personal information to us, we will terminate services to you (including account cancelation) and delete such personal information as soon as possible.

<Fact that Data Subjects May Reject or Request Explanation for Automated Decisions, and Methods and Procedures>

-       Pursuant to Article 37-2, 38 of the PIPA, you can make the following requests:

a)     Rejection of Automated Decisions

b)    Request an explanation of the automated decision

c)    Request for review by submitting opinions

-       Any request for refusal, explanation or review of Automated Decisions may be made in accordance with the following methods and procedures:

l  (Method) Refusal to make Automated Decisions, request for explanation, and submit a request for review by submitting an opinion

·    Contact department and details: use the email address or phone number provided in Article 6②

l  (Procedure) Receipt of Request → Review of Requirements → Response to Result of Measures Taken

·    Reply within 10 days from the date of receipt of the request if it is deemed to fall under a reason for refusal

·    If necessary measures are taken in response to the request, reply within 30 days (separate notice in case of extension)

⑩   New retail technologies

We may process your personal information for the purposes of our use of new retail technologies to provide you with enhanced in-store and online experiences, including virtual try-ons, augmented reality and product configurators. For example, we may use images or videos of your hand to generate and send you a photograph or a video clip showing product(s) on your hand – our primary justification is both legitimate interests (for example, to monitor client engagement with new technologies) and consent.

⑪   CCTV, video surveillance & Wifi processing

We process your personal information using CCTV and video surveillance data for the prevention and detection of crime, assisting law enforcement agencies in the apprehension, investigation and prosecution of offenders, ensuring the safety of our staff, visitors and property and, occasionally, to monitor in-store activity or WiFi browsing. For CCTV and video surveillance, please see Article 10 (Installation and Operation of CCTV) below.

⑫   Platform support, maintenance and security

We process your personal information in connection with administering and protecting our business and the Platforms (including troubleshooting, dealing with error messages, data analysis, testing, system maintenance, support, reporting and hosting of data).

⑬   Receipt of products and services from suppliers

We process your personal information for the purposes of benefiting from any products or services provided by you or your organisation, where you are, or your organisation is, a supplier.

⑭   Business administration and legal compliance

We process your personal information for the purposes of the administration of our business or to comply with our legal obligations.

⑮   Enable a corporate transaction such as a merger & acquisition

We process your personal information for the purposes of any merger or acquisition activity and we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.

※ In commercial activities, we assume that a customer have the appropriate capacity for civil conduct. We understand the importance of safeguarding the personal information of minors. The Platforms are not directed at any minor who we know to be under the age of 14, nor do we collect any personal information from any minor who we know to be under the age of 14. We may collect your birthday information to verify your age. If you are under the age of 14, you should not use the Platform and should not submit any personal information to us. In case we find that you are under the age of 14 but you submit your personal information to us, we will terminate services to you (including account cancelation) and delete such personal information as soon as possible.

2.1   We manage the following items of personal information with the consent of customers in accordance with Article 15(1)(1), 22(1)(7) of the Act.

①    Information that may be collected from the website

Purpose of collection: Management of membership to the website, access to call agents, reservation of visit and subscription to newsletter, deal with customers’ enquiries and requests, and provision of membership services (including benefit from our products, services, events, boutique appointments and/or other client programme)

1. Account creation/Membership registration

• Mandatory: Gender, Names, Password, Email address 

2. E-newsletters/catalogues/newsletter subscription 

• Mandatory: Country, Email address, Gender, Names 

3. Boutique appointment / Event registration 

• Mandatory: Title, Names, Mobile number, Email address, Place of residence

4. Contact Us / Enquiry 

• Mandatory: Country, Gender, Names, Email address, Phone number, Subect, Contact preference, message
• Optional: Product reference

5. Order (non-member)

• Mandatory: Country, Gender, Names, Address, email address, Phone number
• Optional: gift message

6. Survey (Only when collecting personal information)  

• Mandatory: English name (first name/last name), Korean name (first name / last name), phone number, email address 

7. Live Chat (and virtual chat) 

• Optional: Any information that you provide in the live chat

②    Information that may be received through customer cards at offline boutiques

-        Purpose of collection: management of membership, provision of goods or services, dealing with enquiries and requests, management of claims and legal compliance, customer management and marketing, and provision of membership services

-        Personal information: title, name, email address, phone number, country of residence, interests, preferences, birth date, anniversary

③    Information that may be collected from the Client Relations Center

-        Purpose of collection: Customer registration, receiving calls from customers, quotation of price for repairs, and answering inquiries on products and boutiques, telephone sale, online or video chat and for security, training or development purposes, and provision of membership services.

-        Personal information: Name, phone number, correspondence, voice recording, online or video chat, email address, transaction history, orders, after-sale service, and any other information that customers voluntarily provide

④    Information that may be collected when you purchase products in boutiques, online or by phone

-        Purpose of collection: completion of transactions, delivery of goods or services, dealing with enquiries and requests, and providing customer services (including customer care, after-sale and repair services), and provision of membership services

-        Personal information: name, phone number, email address, delivery address, and any other information that voluntarily provided by customers

⑤    Information collected through our mobile applications or when you interact with us over social media or other digital platforms

-        Purpose of collection: answering customers’ queries on goods and services, making boutique appointments and providing information, customer management and marketing, analyzing preferences or interests of customers and update the contents, and location services.

-        Personal information: name, mobile number, email address, social media ID, and any information that customers voluntarily provide

⑥    Information about your behaviour, interests, preferences (such as products, topics and channel and frequency of communication), wish lists, hobbies, client interactions and marketing campaign activities, opinions, customer reviews, demographic data, habits, celebration events, purchasing reviews and feedback as well as your general purchasing tendencies

-        Purpose of collection: to have a full understanding of our clients.

-        Personal information: name, phone number, email address, transaction records, preferences and communication, and any information voluntarily provided by customers

⑦    Photos and video recordings

-        Purpose of collection: to take measurements from you required for our products and/or services (using some of our technology products, including connected mirrors, augmented reality technologies or photo booths, collect) and to take photos or video in our events attendance

-        Personal information: photos and video or voice recordings

⑧    Sensitive or special categories of data

-        Purpose of collection: allergens or accessibility requirements for events

-        Personal information: health information

⑨    Information you provide about third parties (for example, friends and family members upon their consent to providing their information to us)

-        Purpose of collection: to provide requested products or services to customers

-        Personal information: name, address, date of birth, email address, telephone number, marital status, wish list, hobbies and preferences

2.2   We manage the following items of personal information without the consent of customers or relevant individuals.

①    Services that require processing of customers’ personal information, including product reservations and sales, service communications, programme updates, announcements and administrative messages, such as acknowledgement and confirmation of, or changes to, orders and shipment, confirmation of, or changes to, event or appointment bookings, repair notifications, to notify you about changes to our terms or privacy policy as well as send you service-related messages when you abandon your shopping cart or browsing session unexpectedly

-        Legal Grounds: Article 15(1)(4) of the Act (Performance of Contracts)

-        Personal information to be collected and used: Order and delivery details and payment information

②    Legal obligations to comply with the laws and regulations or with the authorities’ requests in accordance with the law

-        Legal Grounds: Articles 15(1)(2) of the Act

-        Personal information to be collected and used: as required by the relevant law or requested by relevant authorities, which may include passport information, national ID card data and the information described in Article 2.1 above.

③    Our legitimate interests (such as operating our business, protecting against fraud, or ensuring the security of our Platform), provided these interests clearly outweigh the rights of the data subject. In such cases, processing will only be carried out to the extent that it is substantially related to our legitimate interests and does not exceed a reasonable scope.

-        Legal Grounds: Article 15(1)(6) of the Act

-        Personal information to be collected and used: information described in Article 2.1 above.

④    Prevention and detection of crime, protecting life or in the public interest (provided this is limited to cases where it is clearly necessary for the imminent protection of the life, body, or property of the data subject or third party, or where it is urgently required for public safety and well-being, such as in matters of public health):

-        Legal Grounds: Articles 15(1)(5) and 15(1)(7) of the Act

-        Personal information to be collected and used: information described in Article 2.1 above.

2.3   “Information we collect from third parties about you”: Information collected about you from third parties and from publicly available sources, including our authorized dealers, social media platforms, advertising and marketing partners, analytics providers, and third parties that provide technical or strategic data services to us and we may collate such information with other information that we have.

-        Legal Grounds: Articles 15(1)(1), 17(1)(1) and 18(2)(1) of the Act

-        Purpose of collection: providing customer services (including customer care, after-sale and repair services), customer profiling, market research and personalized advertising.

-        Personal information: name, phone number, email address, transaction records, preferences and communication; and any information voluntarily provided by customers

2.4.  Information that may be collected through customers’ access to and use of the website: we operate a computer system whereby we collect IP address (where available), MAC address, service usage records, visit records, improper usage records and other information collected by automatic tracking technologies, such as Cookies.

Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognize your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the Platform.

We use this information to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platforms are used. Cookies will tell us, for example whether you have visited our Platforms before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Cookies and other information that we automatically collect

①  There are two broad categories of cookies:

·             First party cookies, served directly by us to your computer or mobile device. They are used only by us to recognise your computer or mobile device when it revisits our Platform. 

·             Third party cookies, which are served by a third-party service provider on our Platform and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. We use both 'session cookies' and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

②  What cookies do we use?

The Platform serves only the following types of cookies to your computer or mobile device:

·                    

Type of Cookie --- Purpose

Technical Cookies --- These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.

Functionality Cookies --- These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform. For example, some of these cookies enable visitors to specify language, product or other platform preferences. 

Analytical Cookies --- These cookies, including those from third parties (such as Google Analytics), are used to collect information about how visitors use our Platform.

The information includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform. 

We use this information to help run our Platforms more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.

Advertising Cookies --- These cookies, including those from third parties, are aimed at creating profiles related to you and are used to deliver adverts more relevant to you and your interests in line with your preferences expressed while surfing the web. They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organisations such as advertisers. 

Social Cookies --- These cookies are third party cookies that allow you to interact with social media platforms (e.g. share or like buttons).

③  Purpose of collection: analysis of the frequency of customers’ visit and use of the website; implementation of targeted marketing (for example, to ensure that the adverts you see online are more relevant to you and your interests); provision of customized or personalized service (for example, to remember your language and/or product preferences); analysis of preference or interests of customers; and upgrade and improvement of the website and its contents; and provision of membership services; internal reporting

④  Control and deletion of cookies: The use of cookies does not always require your express consent. In particular, technical cookies do not require such consent as far as they are necessary to provide a service expressly requested by the user. You have the right to refuse the use of cookies at any time and we have explained how you can exercise this right below. 

However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platforms.

You can set your cookie preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser.

- Allow/block cookies in web browsers

--- Chrome: Select ⁝ on the top right of the web browser > New secret window (shortcut: Ctrl+Shift+N)

--- l Edge: Select ... on the top right of the web browser > New InPrivate window (shortcut: Ctrl+Shift+N)

- Allow/block cookies in mobile browsers

--- Chrome: Select ⁝ on the top right of the mobile browser > New secret window

--- Safari: Mobile device settings > Safari > Advanced > Block all cookies

--- Samsung Internet: Select “Tab” icon at the bottom of the mobile browser > Turn on the secret mode > Start

If you would like to learn more, please visit http://www.aboutads.info/choices/ and https://globalprivacycontrol.org/. More detail on how businesses use cookies is available at www.allaboutcookies.org. We are not responsible for effectiveness of or compliance with any third parties’ op-out options.

⑤  About advertising: The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.

Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect. The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties, such as Meta.

You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioral ads by visiting the third party websites described in the section headed “How to control or delete cookies” described in this Article paragraph ④ above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

①  We shall manage and retain personal information within the legal retention and use period of personal information or within the retention and use period of personal information consented to by the data subject at the time of collecting personal information.

②   The period of managing and retaining personal information for the purposes set out in Article 1 is as follows:

1.     For the registration and management of membership to the website, we shall manage and retain personal information until 2 months following the withdrawal of membership from the website of business operator or organization; provided, however, in the case of an occurrence of any of the following events, until the end or resolution of such event:

1) Any pending investigation or probe following any violation of relevant laws, and

2) Any remaining debts or claims which arose from using the website.

2.     For the provision of goods or services, we shall manage and retain personal information until the completion of the supply of such goods or services, and the completion of the payment or settlement of fees ; provided, however, that the personal information necessary for our accounting treatment or reflected in the books and records material to our business shall be maintained for 10 years pursuant to the Commercial Code of Korea.

3.     For management of grievances and legal compliance, we shall manage and retain personal information until the service or follow-up service of customers’ grievances and complaints is completed.

For customer management, market research, personalized services and marketing, the personal information will be managed and retained until the time it is withdrawn by the customer.

4.     For the provision of integrated services, we shall manage and retain personal information until 2 months following the withdrawal of your consent.

5.     Notwithstanding the foregoing, we may retain customers’ personal information for a longer time period as required by applicable laws or government orders.

-        Records on the contract or subscription withdrawal, etc.: Stored for 5 years pursuant to the Act on the Consumer Protection in the Electronic Commerce Transactions, etc.  

-        Records on the payment and supply of goods, etc.: Stored for 5 years pursuant to the Act on the Consumer Protection in the Electronic Commerce Transactions, etc.

-        Records on the consumer complaints or dispute settlement: Stored for 3 years pursuant to the Act on the Consumer Protection in the Electronic Commerce Transactions, etc.

-        Login information: 3 months pursuant to the Protection of Communications Secrets Act

①  We shall manage the personal information of data subjects within the extent set forth in Article 1 (Purposes of Managing Personal Information). In order to better service customers and properly gather, process and manage customer data, we may delegate the management and processing of such personal information to its overseas affiliates listed in paragraph ⑥ below, in accordance with Article 28-8(1)(3)(a) of the Act, as necessary for execution and performance of contracts. We have entered into an agreement for delegation of personal information processing services with such entities.

②  The date/time and method of transfer: transfer of personal information is carried out from time to time during the provision period of the services via electronic transfer using VPN.

③  The purposes of delegating the management and processing of the personal information include providing technical and IT system, storage and support for client data, conduct analysis and research based on transactions (including analysis of purchase preferences), arranging logistics and product delivery, providing customer services and all other sale, customer card and after-sale services, handling customer’s requests and complaints, and providing customer communication services (including sending e-newsletter and marketing communications on our behalf). 

④  Items of personal information to be transferred are specified in Article 2 above.

⑤  Retention period of personal information performed for consignment work will be in accordance with Article 3.

⑥  We shall ensure that all persons and affiliates receiving such personal information shall make best efforts to make sure that the information of data subjects is safely retained according to the Act and relevant laws. We will delegate the personal information processing and management services to the following overseas affiliates:

Name of affiliate --- Location and country --- Email address

Richemont International SA --- Route des Biches 10, 1752, Villars-sur-Glâne, Switzerland --- Client Data Representative: bernard.de-laet@jaeger-lecoultre.com

Richemont Asia Pacific Limited --- 6/F Jardine House, 1 Connaught Place, Central Hong Kong --- Client Data Representative: bernard.de-laet@jaeger-lecoultre.com

           Sub-consignees of Richemont International SA:

Maison Company

-        Company name: Manufacture Jaeger-LeCoultre, branch of Richemont International SA, La Golisse 8 – Le Chenit, 1347 Le Sentier, Switzerland

-        Details of the duties consigned: sales and marketing, communications and client relationship management

Cloud services

-        Company name : AWS

-        Details of the duties consigned: cloud solutions and data storage

Client satisfaction survey

-        Consignee : Medallia

-        Details of the duties consigned: Conducting e-mail surveys about client satisfaction levels on our behalf

Enterprise Resource Planning Service

-        Consignee : SAP

-        Details of the duties consigned: ERP maintenance

Client relation management & marketing automation service

-        Consignee: Salesforce

-        Details of the duties consigned: CRM and marketing service solution

⑦  At the time of entering into consignment/delegation agreements, we specify in the agreements etc. the matters relating to prohibition of processing personal information beyond the purpose of performing the consigned duties, technical and administrative protection measures, restriction on re-consignment, management and supervision of the consignee, compensation for damages and etc., and supervises a safe management of personal information by the consignee in accordance with the Act.

⑧  In the event of any change to the contents or nature of the consigned duties or any change of the consignee, we shall disclose without delay such change through this privacy policy.

⑨  You have the right to refuse consent to the overseas transfer of your personal information in the manner described above. If you wish to refuse the overseas transfer of your personal information, please contact the department in charge of personal information protection as listed under Article 9. If you refuse the overseas transfer of your personal information, you may not be provided with the services requested, including placing orders and making transactions online.

①  For a smooth management of personal information, in addition to consigning to our overseas affiliates for data processing as provided in Article 4 above, Jaeger-LeCoultre also consigns its duties of managing personal information by itself or through our overseas affiliates, or work with third party platforms as follows:

    Operation of a Client Relations Center

- Consignee: MPC Plus Inc.

- Details of the duties consigned: Receiving calls from customers, quotation of price for customer service, providing boutique information, dealing with enquiries and requests and conducting phone sale (if such service is available) etc.

- Sub-trustee: N/A

Retention and management of customer cards

- Consignee: IRON MOUNTAIN KOREA LTD.

- Details of the duties consigned: Retaining and managing the customer cards accepted by boutiques

- Sub-trustee: N/A

Payment Gateway

- Third party platform: NHN KCP Corporation

- Details of the duties consigned: Provide payment gateway

- Sub-trustee: N/A

②  At the time of entering into consignment/delegation agreements, we specify in the agreements etc. the matters relating to prohibition of processing personal information beyond the purpose of performing the consigned duties, technical and administrative protection measures, restriction on re-consignment, management and supervision of the consignee, compensation for damages and etc., and supervises a safe management of personal information by the consignee in accordance with the Act.

③  In the event of any change to the contents or nature of the consigned duties or any change of the consignee, we shall disclose without delay such change through this privacy policy.

①  You may exercise any of the following rights related to personal information protection against us at any time.

    1. Right to demand a view of his/her personal information;

    2. Right to demand correction in case of an error

    3. Right to demand deletion;

    4. Right to demand cessation of management of his/her personal information; and

5. Right to opt out from, or demand explanation regarding, automated decision..

However, we may refuse the request for cessation of management if special provisions in the statute are provided.

②  Any of the rights set forth in paragraph ① may be exercised against us through a written instrument, e-mail, FAX and etc., in which case we shall take relevant actions immediately. Any request pertaining to personal information or cessation of services provided by us is to be sent via e-mail at client.relations.korea@jaeger-lecoultre.com or by mail to the following address:

Jaeger-LeCoultre

21F 100 Toegye-ro, State Tower Namsan - 04631

Seoul, Korea

When you exercise the rights set forth in paragraph ①, we shall verify whether the person is himself/herself or his/her legitimate legal representative.

You are requested to notify us of any change to your personal information in order to keep your information up-to-date, and if you do not wish to receive e-mail services provided by us, you may choose to stop receiving such services at any time following the instructions specified at the bottom of the e-mail.

③  In the case that we are demanded by you to correct or delete any error etc. in personal information, we shall not use or provide the relevant personal information until such correction or deletion is complete.

④  Any of the rights set forth in paragraph ① may be exercised through agents such as a legal representative or a delegated person of the data subject, in which case the power of attorney should be submitted in accordance with the Appendix Form No. 11 of the Notice on Personal Information Processing Methods.

①   If personal information becomes no longer needed such as by the elapse of the retention period, achievement of the purpose of managing personal information and etc., we shall destroy the relevant personal information immediately.

②   If we are required by law to keep preserving personal information even though the retention period consented to by the data subject expired or the purpose of managing personal information is achieved, the relevant personal information shall be migrated to a separate database or be kept at a different place.

③ Personal information is destructed based on the following procedure and method:

  1. Destruction procedure

   We select the personal information which is required to be destroyed and destroys it under the approval by the personal information protection officer.

  2. Method of destruction

   We destroy personal information recorded and stored in the form of electronic files in a way that it cannot be re-generated, and personal information recorded and stored in the form of paper by shredding using shredding machines or by incineration.

We have put in place the following measures in order to secure the safety of personal information.

①  Administrative measures: Establishment and execution of internal plan for management, regular staff training, and etc.

②  Technical measures: Management of access authority to the personal information management system, installation of the access control system, encryption of authentic identification numbers, and installation of security programs

③  Physical measures: Restriction of access to the computer room, the data storage room, and etc.

①  We have appointed the following person as the personal information protection officer in order to take overall responsibility of the matters relating to the management of personal information and process complaints raised by data subjects and remedy any damage.

  ▶ Personal information protection officer

      Name : SK Seo

      Title : Data Protection Officer

      Contact No. : <Phone> (02) 3440-5652 <E-mail> DPO_KR@richemont.com

<FAX> (02) 6016-9860 

 ▶ Department charged with protection of personal information.

      Name of Department : Jaeger-LeCoultre, Retail Team

      Person in charge : Retail Experience Assistant Manager

      Contact No. : <Phone> (02) 1877-4201 <E-mail> client.relations.korea@jaeger-lecoultre.com

▶ Client Relations Center

Contact No. : <Phone> (02) 1877-4201 <E-mail> client.relations.korea@jaeger-lecoultre.com

②  A data subject may contact the personal information protection officer or the department specified above or the Client Relations Center for any inquiry on personal information protection, complaints, remedies and etc. We are committed to answering and acting upon any inquiry from you immediately.

Richemont Korea Limited has installed and is operating CCTV as follows.

①  Basis and purpose of the installation of CCTV: Safety of facilities, prevention of fire and theft and at the boutiques (Article 25(1) of the Act)

②  Number of CCTV, location, and scope of recording: 1878 devices are installed in major facilities including the boutiques covering the entire space of major facilities

③  Manager in charge: Security Team / Responsible department; and persons with access to the image data: managers and vice managers of each boutique

④  Duration of recording, period of storage, place of storage and method of management

     - Duration: 24 hours a day

     - Period of Storage: 35 days from recording

     - Place of storage and method of management: Stored and managed in the control rooms for CCTV at each boutique

⑤   Method and place of viewing image data: To be requested to the manager in charge (Security Team)

⑥   Request for a view of image data by a data subject: Application for the confirmation of the existence of image data of an individual and the view of such image data should be filed. The view will be allowed only if the data subject him/herself is recorded in the image or it is necessary without doubt for the protection of the life, body, and properties of the data subject.

⑦   Technical, administrative, and physical measures for the protection of image data: Establishment of internal management plan, access control and access authority restriction, application of technologies enabling safe storage and transmission of image data, retention of management records, preventative actions against alteration and counterfeit, preparation for facility for retention, and installation of locking mechanism, etc.

 ①  We are working to ensure self-determination of personal information and provide consultation and remedy for damage caused by personal information infringement. If you need to report or consult, please contact our personal information protection officer or the personnel and department charged with protection of personal information stated above and our Client Relations Center in section ① of Article 9 (Personal Information Protection Officer) above.

②  In case you wish to report or need advice on a personal information infringement, please contact the institution below.

1. Personal Information Dispute Mediation Committee : 1833-6972 (www.kopico.go.kr)

2. Personal Information Infringement Report Center : 118 (privacy.kisa.or.kr)

3. Supreme Prosecutors' Office : 1301 (www.spo.go.kr)

4. Korean National Police Agency : 182 (ecrm.cyber.go.kr)  

①   This privacy policy shall take effect as of 2025-11-28.

②   Previous personal information management policies can be found by clicking the links below:

-2023.04.17~2024.05.07(Click)

-2025-05-08~2025-11-27(Click)